Roadrunner Networking

What is Managed service?

The best way to answer that questions is to compare convential "Break/Fix It Service" with the "Managed IT Service"

You are probably aware of the break/fix model. It is quite simple. If a computer problem comes up, you call someone and they come in and fix it.

The break/fix vodel has some ihherent problems. By definition, it means that something has stopped functioning and until it is fixed, your company's ability to function is impaired.

You may be less aware of the managed service model. With managed service your company's network is actively monitored and managed. Sophisticated software is used throughout the network. This software efficiently communicates the health of your network and systems back to a NOC (network operations center). When the software detects a potential issue, a ticket is generated so Roadrunner Networking can remotely investigate and correct the problem.